Terms of service

Last updated: November 14, 2025

OVERVIEW

This website is operated by Ara Macao Studio (“Ara Macao Studio”, “we”, “us”, “our”). Throughout the site, the terms “we”, “us” and “our” refer to Ara Macao Studio. Ara Macao Studio offers this website, including all information, tools and services available from this site to you, the user (“you”, “your”), conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced here or available by hyperlink (such as our Privacy Policy and Return & Refund Policy). These Terms apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or territory of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws applicable in your jurisdiction (including but not limited to copyright and intellectual property laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by applicable law.

You understand that your content (not including credit card information) may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – PERSONALIZED PRODUCTS & FINAL SALE

All products offered by Ara Macao Studio are custom or personalized items (for example: custom names, dates, designs, text, or artwork). Because each item is made specifically for you:

  • All sales are final, except where we are required to provide a remedy under applicable consumer protection laws or where we have made a confirmed error.

  • We do not accept returns or exchanges for:

    • Change of mind;

    • Incorrect choices regarding size, color, material, or design;

    • Spelling, punctuation, dates, or other details entered incorrectly by you;

    • Files, images, or instructions you provide that contain errors or low-quality input.

You are responsible for carefully reviewing and confirming all personalization details before placing your order.

Nothing in this Section limits any rights you may have under the consumer protection laws of your province or territory.

For further information, please review our Return & Refund Policy.

SECTION 4 – CUSTOMER-SUPPLIED ITEMS WAIVER

We may offer engraving or cutting services on items that you provide (for example, tumblers, tools, heirlooms, or other personal objects). By submitting an item for engraving or cutting, you acknowledge and agree that:

  1. All customer-supplied items are processed entirely at your own risk.

  2. Ara Macao Studio cannot guarantee how any particular material, coating, finish, or construction will react to laser engraving or cutting, and natural defects or manufacturing variations may cause unexpected results or damage.

  3. If a customer-supplied item is damaged, altered, or destroyed during the engraving or cutting process, Ara Macao Studio is not responsible for repairing, replacing, or reimbursing the value of the item.

  4. Our responsibility in connection with customer-supplied items is limited solely to refunding the engraving/cutting fee paid for that specific service, where required.

  5. You confirm that:

    • You are the lawful owner of the item or have full authority to have it engraved; and

    • The item is safe and suitable, to the best of your knowledge, for laser processing.

By placing an order that includes customer-supplied items, you accept all associated risks.

SECTION 5 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 6 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service, except as required by applicable law.

SECTION 7 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities.

We have made every effort to display as accurately as possible the colors and images of our products that appear in the store. We cannot guarantee that your device’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, to the extent permitted by law. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, except as required by law.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to promptly update your account and other information so we can complete your transactions and contact you as needed.

For more detail, please review our Return & Refund Policy.

SECTION 9 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools, except to the extent that such liability cannot be excluded under applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 10 – THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party’s policies and practices and make sure you understand them before you engage in any transaction.

SECTION 11 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to:

  1. Maintain any comments in confidence;

  2. Pay compensation for any comments; or

  3. Respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine, in our sole discretion, is unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material, or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order), subject to applicable law.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including, without limitation, pricing information, except as required by law.

SECTION 14 – PROHIBITED USES

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content for any unlawful or unauthorized purpose, including but not limited to the activities listed in these Terms (unlawful acts, IP infringement, harassment, malware, data scraping, etc.). We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 15 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.

You agree that your use of the Service is at your sole risk. Except where otherwise required by law, the Service and all products and services delivered to you through the Service are provided “as is” and “as available” without any representations, warranties, or conditions of any kind, either express or implied, including implied warranties or conditions of merchantable quality or fitness for a particular purpose.

To the fullest extent permitted by applicable law, in no event shall Ara Macao Studio, its directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profit, revenue, savings, or data, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service.

For customer-supplied items, our liability is limited as set out in Section 4 above.

Nothing in these Terms is intended to exclude or limit any rights you may have as a consumer under the consumer protection laws of your province or territory that cannot be excluded or limited by agreement.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ara Macao Studio and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 18 – TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our site and notifying us where required.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

SECTION 19 – ENTIRE AGREEMENT

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 20 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any conflict of law principles.

SECTION 21 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of our website or the Service following the posting of any changes constitutes acceptance of those changes.

SECTION 22 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

Email: info@aramacao.ca
Business Name: Ara Macao Studio
Address: 900 Guelph Street, Unit 101, Kitchener, ON, N2H 5Z6, Canada