Shipping policy

Last updated: November 14, 2025

Thank you for shopping with Ara Macao Studio. Every item we create is made-to-order and personalized specifically for you. This Shipping Policy explains how and when your order will be processed and delivered within Canada.

1. Order Processing Times

Because all Ara Macao Studio products are custom and personalized, production begins only after your order is received and paid in full.

Processing time:

  • Most orders ship within 3-4 business days after they are placed.

  • Large, complex, or high-volume orders may require additional time.

  • Orders placed during holidays or promotional periods may experience longer lead times.

Processing time does not include shipping transit time.

If we expect significant delays, we will notify you.

2. Shipping Rates & Delivery Times (Canada Only)

Shipping rates are calculated at checkout based on:

  • Destination within Canada

  • Order weight and size

  • Selected shipping method

Estimated delivery times are provided by the carrier and may vary due to:

  • Weather

  • Carrier delays

  • Peak seasons

  • Remote or rural delivery zones

Delivery time estimates are not guaranteed.

3. Delivery Methods

We currently ship across Canada using major carriers, including:

  • Canada Post

  • UPS

  • FedEx

  • Purolator

Typical transit times within Canada are 2–10 business days, depending on the destination and shipping service selected.

4. Tracking Information

A tracking number will be provided once your order has shipped (when available based on carrier/method).

Tracking updates may take 24–48 hours to appear after shipping.

5. Delivery Issues & Carrier Delays

Once an order has been handed to the carrier, Ara Macao Studio is not responsible for:

  • Shipping delays

  • Lost packages

  • Stolen packages

  • Misdelivered packages

  • Weather-related issues

  • Carrier operational disruptions

If an issue occurs, please contact the shipping carrier directly with your tracking number.
We will assist where possible but cannot issue refunds for carrier-related issues.

6. Incorrect or Incomplete Addresses

Please ensure your shipping address is correct and complete at checkout.

Ara Macao Studio is not responsible for packages shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned due to an address error, refusal, or failure to pick up:

  • We can reship the order, but additional shipping charges will apply.

  • Because items are personalized, orders are not eligible for refund.

7. Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

To process a claim, you must provide:

  • Photos of the damaged item

  • Photos of the packaging (inside and outside)

  • A description of the issue

  • Your order number

Once verified, we will work with you to arrange a replacement or solution according to our Return & Refund Policy.

8. Delivery Refusal or Unclaimed Packages

If a package is refused at delivery or remains unclaimed and is returned to us:

  • A reshipping fee will apply to send the package back out

  • Refunds are not available for personalized items

9. Split Shipments

If your order contains multiple items, they may ship separately depending on size, material, or production timeline. You will not be charged extras for split shipments unless shipping upgrades are requested.

10. Local Pickup

If local pickup is available:

  • Local pickup is offered at 900 Guelph Street, Unit 101, Kitchener, ON, N2H 5Z6, Canada.
  • You will receive an email notification when your order is ready.
  • Pickup hours and instructions will be included in your confirmation message.

11. Contact Information

If you have any questions about our Shipping Policy, please contact us:

📧 Email: info@aramacao.ca
🏢 Business Name: Ara Macao Studio
📍 Location: 900 Guelph Street, Unit 101, Kitchener, ON, N2H 5Z6, Canada